2. SHIPPING POLICY

We take great care to get your order to you quickly and safely.

Where we ship

We currently ship to [the United Kingdom / and: list any other countries].

Shipping cost

Free shipping on all UK orders. [Add international rates here if applicable, or state they're calculated at checkout.]

Processing time

Orders are processed within 1–3 business days after your order is placed. You'll receive a confirmation email, and a shipping notification with tracking (where available) once your order is on its way.

Delivery time

Estimated delivery is 4–9 business days after dispatch. Total time from order to doorstep is typically [5–12] business days. Delivery times are estimates and may vary with location, carrier schedules, and busy periods.

Keep this honest: make sure these times match reality for your supplier. If your items ship from overseas and can take longer, say so here — under-promising and over-delivering prevents "where's my order?" complaints and chargebacks.

Tracking

Once dispatched, you'll receive a tracking number by email where available. If you haven't received tracking within [5] business days, contact us at support@retroreal.co.uk.

Delays

Occasionally delivery may be delayed due to customs, weather, or carrier issues outside our control. We'll do everything we can to help resolve any delay.

Wrong address

Please double-check your shipping address at checkout. We can't be responsible for orders sent to an incorrectly entered address, though we'll always try to help.

Customs & import (international orders only)

For orders outside the UK, any customs duties or import taxes are the responsibility of the customer and are not included in our prices.